High-confidence insights from unique research methodologies.
Portion of the U.S. population that has visited any kind of cultural organization in the last two years
Average number of months between visits to cultural organizations
Average increase in satisfaction for visitors who follow an organization on social media
Propriety Research with Expert Analysis
IMPACTS Experience provides market research – focusing not only on audience research and those who currently attend cultural organizations, but also the attitudes and behaviors of those persons who currently are not active participants in the culture economy. Moving beyond traditional audience research to better understand the people who do not attend is critical to motivating constituent engagement.
The high-confidence, predictive technologies and data development methodologies innovated by IMPACTS go far beyond the traditional surveys still used within many cultural organizations. We are continuously in-market collecting information concerning audience perceptions, behaviors, and motivations that lend prescient insight into an organization’s future market potential. At our core, IMPACTS is a technology company that applies innovation to behavioral economics to serve cultural, visitor-serving organizations.
High-Confidence Market Research
Where does the data come from?
IMPACTS Experience conducts numerous studies to identify and inform emerging trends and behaviors concerning cultural organizations.
Select nonproprietary data that we are generally able to share with partners derive largely from three sources:
The National Awareness, Attitudes, and Usage Study
At over 159,000 survey respondents and counting, the National Awareness, Attitudes, and Usage Study (NAAU) is believed to be the largest ongoing study of perceptions and behaviors related to visitor-serving organizations in the United States. Originally funded by IMPACTS, The David and Lucille Packard Foundation, and Monterey Bay Aquarium, funders also include Google, the U.S. Department of State, and Stanford University, among others.
Institutional monitoring of 224 organizations
IMPACTS monitors aspects of operations and attendant audience behaviors and perceptions related to 224 visitor-serving organizations in the United States. These organizations include museums, zoos, aquariums, botanic gardens, symphonies, and other performing arts entities. Monitoring these organizations – combined with data from the NAAU – allows us to observe trends in how people perceive both specific organizations and the overall sector.
IMPACTS also works with a select group of partner organizations with whom we collect specific data and intelligence. These partners support our deepest dives into data that may impact cultural institutions at large. Often, these partners allow us to share anonymized case studies to spark discussions in workshops and webinars while showing real-world examples for comparative context.